Insurance Helpdesk and Support Administrator

Join our growing team at The Clear Group, a leading insurance specialist, industry- recognised for being people-first.

Brokerbility are the premier network community for growth orientated insurance brokers. At Brokerbility, our mission is to empower independent brokers, fostering their growth and enabling them to serve clients with unwavering confidence. 

We are seeking an Insurance Assistant (Helpdesk & Sales Support Assistant) with underwriting or broking experience/knowledge for our team. This role is perfect for someone with these skills who may prefer a non-client-facing position. We are looking for candidates with experience in the insurance industry, bringing knowledge of insurance products. This opportunity is open to anyone with relevant experience, including those with extensive expertise who are looking to continue making valuable contributions.

Embracing the diverse strengths of every candidate, whether you're a perfect match or forging your path, we invite you to apply. Your unique perspectives enrich our team, and we're excited to witness the impact you'll make alongside us.

Overview

We take immense pride in providing our customers with first-class support. That's why we're seeking top talent like you who shares our commitment to excellence, delivering exceptional service, exceeding expectations, and fostering enduring relationships built on trust and integrity.

How you will make an impact

As part of the Brokerbility team, you will make an impact by efficiently managing incoming emails and tickets to the Brokerbility Helpdesk daily and handling telephone calls on an ongoing basis. You will contribute by creating and circulating regular reports, as well as analyzing management information to support decision-making.

Your role will include inputting data into BIG, collaborating with Brokertech on system enhancements, and developing strong working relationships with key insurers, brokers, and internal personnel. By making outbound calls to brokers, you will help increase retention rates, reduce lapse rates, and boost new business.

Additionally, you will support product developments, adhere to FCA requirements, and consistently embrace and comply with the company values, ensuring high standards of service and professionalism.

About you

Qualifications

• Insurance Qualification Cert CII ACII – not essential
• Educated to GCSE standard or equivalent.

Experience

• Industry Experience: Prior experience in the insurance industry, preferably in a broking or underwriting environment.
• Customer Service Experience: Demonstrated experience in customer service or client-facing roles.
• Technical Experience: Familiarity with insurance software systems and electronic filing systems.

Skills & Attributes

Personal:

• Interpersonal Skills: Ability to build successful, mutually beneficial business relationships.
• Communication Skills: Able to communicate effectively with people of various knowledge levels, face-to-face, over the telephone, and in writing.
• Planning and Organisational Skills: Strong ability to plan, organise, and manage time efficiently.
• Administrative Skills: Efficient in handling administrative tasks.
• Adaptability: Ability to adapt to changing environments and work efficiently under pressure.

Technical:

• Computer Literacy: Thorough understanding of company software and general computer proficiency.

Professional:

• Analytical Skills: Ability to analyse data, identify trends, and make informed decisions.
• Problem-Solving Skills: Proficiency in identifying issues, recommending corrective actions, and implementing solutions effectively.
• Attention to Detail: Precision in managing documentation, data entry, and compliance requirements.

Leadership:

• Team Collaboration: Strong team player who can work collaboratively with other departments and support colleagues.
• Initiative: Proactive approach to identifying opportunities for improvement and growth within the department.

Additional Attributes

• Ethical Standards: Commitment to maintaining high standards of professionalism and integrity.
• Regulatory Knowledge: Understanding of regulatory compliance, particularly within the insurance industry, and familiarity with FCA guidelines.

Right to Work

• Candidates must be eligible to work in the UK

Our Culture

Our culture is built on the principles of professionalism, resilience, respect, and continuous growth. We are committed to protecting our employees by ensuring a healthy work-life balance and a safe workplace where everyone is valued. We believe in excelling in our roles, constantly striving to deliver our best. And most importantly, we believe in succeeding together, supporting each individual's development and career aspirations in an inclusive environment.

Our Benefits

Making it Clear – on top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits. We offer a wide range of support and benefits, which include:

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Wellbeing support: Our Wellbeing hub with Aviva gives physical and mental health support. We also have Group Medical Insurance and an Employee Assistance Programme.
• Taking time for you: we work flexibly – our hybrid working approach means we like to see you in the office as a minimum 2 days per week, with the other days working from home.  Our annual leave accrues up to 27 days p/annum with service and the opportunity to purchase 3 additional days, plus bank holidays.
• Planning for the future: We have a contributory pension scheme; Group Life Assurance 4x salary; Group Income Protection.
• £1000 referral bonus when you introduce an employee: receive £1000 when you introduce a friend, family member or someone from your network, following successful completion of their probation.

We value inclusion and diversity

Diversity, Equity and Inclusion is important to us, and we appreciate difference through inclusiveness and belonging. One way we are doing this is through our valued staff networks which play a critical and highly valued role in keeping us focused on being a diverse, inclusive and engaged employer. We recognise and support staff networks for Gender Equality - Female Alliance in Business, Early Career Professionals, and have further plans to expand these.

In recruiting for our team, we welcome the unique contributions that candidates can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

Join us at Clear Group and be part of a team that is dedicated to making a difference, shaping the future of our industry, and empowering every individual to thrive.